Question:
I have resigned with immediate effect and am struggling with the HR department regarding notice. I have a provident fund under 10x. Can my employer refuse to process my provident fund to you for the claims? Can I just deal directly with 10x regarding the payout and bypass my employer. How soon can I do this if I decide to deal with 10x directly as I am aware that the documents required are proof of banking details as well as an ID copy.
Answer:
Pontsho, No, they cannot refuse to process your withdrawal form as this is in contravention of the fund rules. No, you cannot deal with 10X directly, as the employer must sign off on the withdrawal form. Please contact our admin department directly on 021 412 1010 and speak to the fund administrator responsible for your employer's fund. They can take this up with your HR department and persuade them to submit to the process.
