Question:
Hi, I worked for my previous employer for over a year. I started on 9 July 2012 and left on 30 August 2013. Should I not have received my provident fund from this company, because they have all my details & documents. How do I approach them to pay out my funds? Please help.
Answer:
Palesa,
To claim your money, you have to submit an instruction form, telling the administrator what to do with the money (ie whether to transfer it to another fund or pay it out to you). You must get this form from your HR department, and attach required supporting documents ( eg copy of your ID and proof of banking). Normally, your HR department then submits all these completed documents on your behalf, but you can also send it to the administrator directly. If necessary, you should find the contact details of your administrator in your provident fund literature/or on your benefit statement.
