Question:
Message: I. filled the form of withdrawal notification for unclaimed benefits on the 13 August 2014 sent all the necessary documents until now I didn't hear anything. How long does it take for a claim to pay out? Drake Koka Primary
Answer:
Nomangesi, Provided your tax affairs are in order, and you have submitted all the required documents (such as a copy of your ID, a completed instruction form stating where the money should go, and proof of banking details), it should not take this long to pay out. You should follow up with the fund administrator to see what is holding up the process, to confirm they have received all the required documents, and that there were no problems with SARS that you need to resolve. If the administrator does not give you any joy, you should follow up with your previous HR department to ensure they follow up on this matter.
