Question:
How long will it take for my provident fund to be paid into my bank account after I have submitted all the requested information and documentation?
Answer:
Mariska, Provided your tax affairs are in order, and you have submitted all the required documents (such as a copy of your ID, a completed instruction form stating where the money should go, and proof of banking details), it normally takes 14 to 21 business days for provident fund pay-out. If it takes longer, you should follow up with the administrator to see what is holding up the process. If the administrator does not give you any joy, you should follow up with your previous HR department to ensure they follow up on this matter. Note that the clock starts from the time the administrator receives your last contribution, or your instruction form, whichever is the later.
