Question:
I resigned on 14 August 2013 and had all documents submitted by the company I worked for. How long until funds are paid out? I heard it takes up to 21 days? Who can I contact to follow up? Thank you
Answer:
Cindy,
Provided your tax affairs are in order, and you have submitted all the required documents (such as a copy of your ID, a completed instruction form stating where the money should go, and proof of banking details), it normally takes 14 to 21 business days for the funds to be paid out - with 10X Investments. Other administrators can take three months or longer. If it takes longer, you should follow up with the administrator to see what is holding up the process. If the administrator does not give you any joy, you should follow up with your previous HR department to ensure they follow up on this matter.
