FAQ

Can I cash in my Liberty Life RA?

I want to cash in my Liberty Life RA. I want to know if it is possible and, I also want to know what the units mean in my policy - is it worth any money? Thank you

Can I make a second preservation fund withdrawal?

I have money in a Sanlam Preservation Fund. I have made one withdrawal, but need some more funds released. Can I make a second preservation fund withdrawal?

Can I also fax my provident fund claim form?

What I would like to know is, I faxed a copy of my provident fund claim form then after that I posted the original. Is this procedure also accepted? The reason why I did that is because I saw the fax number on that claim form.

Can a pension fund be transferred to a preservation fund?

Upon retirement, can a pension fund be transferred to a preservation fund? If not, why? If so, please advise where "authorised" in the tax act.

Why does pension fund pay-out taking so long to be finalised?

I phoned Alexander Forbes who told me my pension fund documents are at SARS for processing and they are awaiting feedback. How long does this take? I am really in debt and didn't think the company that I sacrificed my life for would hold my pension fund documents for one month before releasing it. I resigned on 6/12/13.

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