FAQ

What procedure should I follow if pay-out is taking too long?

Hey, My husband has been retrenched and Tuesday marked the 8th week of his provident fund pay-out waiting period. He was told that the average waiting period is between 8-10 weeks and that if the 1...

How long does SARS take to complete taxation on my pension?

How long does SARS take to complete the tax deduction on my pension that was sent to them two weeks ago? When can I expert my money?

Why is my provident fund pay-out being delayed?

I applied for my provident fund 30 days ago, but I've not yet heard anything from you guys and I submitted all my paper work.

Can I use my Sanlam Life Cover to pay off debt?

If I have a Sanlam Life Cover policy. Can I use it to pay off my debt, and how long must I wait before I can use the money?

Can I borrow money from my retirement annuity?

Dear Sir/Madam, I have a retirement annuity with Liberty Life which I stopped paying. I was told I cannot cash it in due to the fact that it is over R9 000.00. I need to know if I can borrow money...

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